Gambling and You
LOROS Lotteries Limited is a society lottery licensed by the Gambling Commission under the Gambling Act 2005. All proceeds from LOROS Lotteries Limited goes directly towards funding the services provided by LOROS, the Leicester, Leicestershire and Rutland Hospice (Registered Charity 506120), which provides free, high-quality, compassionate care and support to terminally ill adult patients, their family and carers.
Terms and Conditions
Our terms and conditions cover our weekly lottery, bi-annual raffles and scratch card games that we operate throughout the year. You must agree to the terms and conditions for the relevant game. LOROS Lotteries Limited reserves the right to amend or modify these terms and conditions without notice. Players may obtain a written copy by sending a stamped addressed envelope to the LOROS Lottery Manager at the Lottery Office address or by viewing this document
Our licence details
We’re fully licenced with the Gambling Commission which you can find out more about here. Our Operating Licence Number is 000-034543-N-315802-013. We are also a member of the Hospice Lotteries Association and The Lotteries Council.
We have a team of promoters working for LOROS to promote our weekly LOROS Lottery and volunteers helping sell our scratch cards and raffle tickets. All promoters and volunteers will have visible photo ID and be in LOROS uniform. We also have Collectors who support our existing cash players who carry a photo ID whilst collecting. Should you have any concerns or would like to check their identity, please call our Lottery team on (0116) 231 8430.
Comments and complaints
LOROS Lotteries Limited welcomes comments and suggestions about how it can improve. Contact the Lottery Office in the first instance by phone, (0116) 231 8430, email firstname.lastname@example.org or write to the Lottery Manager at: LOROS Lotteries Limited LOROS Groby Road Leicester LE3 9QE
In the event of a gambling complaint or dispute remaining unresolved it will be referred to arbitration via the Independent Betting Adjudication Service (IBAS).
LOROS Lotteries Limited promotes responsible gambling and under the Gambling Act 2005, we have a duty to ensure gambling is free of crime and protect children and vulnerable persons from harm or exploitation from gambling.
It is an offence for anyone under the age of 16 to participate in any form of gambling, including lotteries, raffles and scratch cards.
LOROS Lotteries Limited has made the decision that, as part of their overall strategy, to change the minimum age of any new participants to 18 and over from August 2019. LOROS Lotteries Limited may on occasion carry out checks to comply with this requirement. If any player is subsequently found to be under the age of 18 years, any monies already paid will be returned and all rights to a prize forfeited.
Gambling Commission rules do not permit payment by credit card for lottery, raffle and scratch card purchases.
LOROS Lotteries Limited is a member of The Hospice Lotteries Association and The Lotteries Council, both of whom on behalf of their members make a financial contribution towards BeGambleAware, administered and funded by independant charity. GambleAware, is the leading charity in the UK, committed to minimising gambling-related harm. The Hospice Lotteries Association website also has a page dedicated to responsible gambling and provides further details about BeGambleAware and GamCare.
Support with gambling
Here at LOROS, we support responsible gambling and want to provide help to anyone who think they may have a problem with gambling. If you want any more information or support, call the National Gambling Helpline Freephone 0808 8020 133 and speak to one of their trained counsellors or visit BeGambleAware.org. You might find also find this leaflet about recognising a gambling problem useful.
Gambling self-exclusion form
If you are experiencing problems with gambling and would like to request that LOROS excludes you from its prize-led fundraising activities, including lotteries, raffles and scratch cards, you can complete our online exclusion form.
Cancelling your lottery number(s)
You can cancel your lottery number(s) at any time. They will be omitted from the weekly draw when the last round £1 has been played. Thereafter any remaining odd pence amounting to less than £1 will be treated as a donation to LOROS.
To cancel, notify the Lottery Office by completing our online cancellation form, call us on (0116) 231 8430 or email email@example.com. If payment is made by direct debit or standing order you will also need to inform your bank.