The care we provide
LOROS Hospice is a local charity and every year we care for over 2,500 people across Leicester, Leicestershire and Rutland.
We deliver free, high-quality, compassionate care and support to terminally ill patients, their family and carers. We deliver care that is special and unique to each individual.
What we offer
- Specialised care for those over 18 with complex problems who are suffering from a terminal illness when cure is no longer possible
- Short-stay inpatient ward for symptom management and/or end of life care
- Outreach support in the patient’s home - Clinical Nurse Specialist and home visiting service
- Day therapy.
- Complementary therapy
The aim of our 31-bed inpatient ward is to provide high quality care to patients, their families and friends, addressing physical, psychological, emotional and spiritual needs. The focus of this care is to enhance quality of life.
The team of doctors, nurses and other Hospice staff promotes dignity and individual choice and strives to improve the patient’s care experience.
The inpatient ward (31 beds) continues to offer support to patients with complex symptoms and at end of life. Unfortunately visiting has currently been restricted. For the latest information please visit the specific COVID-19 information page on the LOROS website.
A skilled and experienced team of occupational therapists, physiotherapists, and therapy assistants, work collaboratively as a multi-disciplinary team to enable patients to progress towards their personalised goals. The aim is to support them in fulfilling their potential for maximum independence and functioning in daily life, and helping them to achieve their goals as appropriate. This often includes working with patients and their families.
Occupational therapists and physiotherapists work together to provide ways of maximising a patient’s independence and helping them to get home if appropriate.
Counselling and psychological support
A specialist confidential counselling service is available for patients and their families who are anticipating grief and who are terminally ill and bereaved. Counselling gives people the opportunity to talk through their experience with trained counsellors who enable patients and families to make more sense of their feelings. A bereavement support service is also available in the hospice and in the community.
The Counselling Team continue to provide telephone and digital/video counselling sessions for clients external to the hospice. Support for patients on the inpatient ward has been maintained as required. The Children’s and Young Person Counsellor is offering a small number of face to face sessions at the hospice, where necessary. The team have commenced online Bereavement Support and are working with community hubs to support the training of further bereavement volunteers across LLR.
The team is available to support patients, their families and friends, staff and volunteers. The purpose of the team is to meet the spiritual and religious needs of individuals of any or no faith.
The onsite chaplaincy support continues at the hospice for patients on the inpatient ward.
Home visiting service
Our highly trained Home Visiting Volunteers provide companionship, practical and emotional support to patients in their homes for up to four hours per week. Our volunteer visitors allow relatives and carers to leave the home with peace of mind or to have time to themselves. The service is tailored to meet your needs and the needs of your relative or carer. Our volunteers will adapt themselves according to how you are feeling on the day.
The service is currently offering volunteers to support patients and their families, with a weekly telephone call.
This is to reduce social isolation and offer a friendly ear but is not for clinical advice. There have been a small number of volunteer face-to-face visits to patients, following a reassessment from a team member. This is only where the patient and volunteer are agreeable to restarting the service and with a COVID-19 risk assessment and relevant procedures in place. Patients will be prioritised on the basis of need.
New referrals are being accepted for both Home Visiting and Telephone Befriending and will be allocated on the basis of need and following assessment.
LOROS Day Therapy is a nurse led service at the hospice Monday - Friday. There are three programs of care available depending on the individual's needs. This will be assessed by a Day Therapy nurse following your referral.
The service has started to welcome a small number of patients back into the hospice, both new referrals & those who are already known to us. All COVID-19 safety measures are being adhered to & have been risk assessed. This includes social distancing & the wearing of face coverings.
These sessions are in addition to virtual sessions which operate three times per week. The virtual sessions are open to patients and a family member and include reminiscing, information giving and physiotherapy. The service is combining some virtual sessions with those patients who attend in the hospice. A fourth virtual session is planned to start on Tuesday 3rd November aimed at the people who previously attended ‘Drop in’ sessions. These will continue weekly thereafter. Day therapy continues to offer fortnightly supportive phone calls to patients when they are not attending sessions in Day Therapy.’
Community Nurse Specialists (CNS)
The LOROS CNS Team provides specialist palliative care and advice to patients and families in their own homes. This is achieved through direct patient contact and liaising with other health and social care providers.
The CNS team continue to provide a service by visiting patients in their own homes. This is assessed on an individual basis and PPE – i.e. masks, aprons, gloves etc. are worn at all times. If possible telephone and digital/video consultations are offered to patients instead of a home visit.
The CNS team are working with the wider primary care team to ensure a high standard of care and support continues to be provided in the Community without jeopardising any patient safety.
(Lymphoedema is chronic longstanding swelling which can affect any part of the body.)
The nurse-led lymphoedema service supports patients in the hospice and in the community. Providing specialised care for patients with lymphoedema which may be due either to cancer and its treatments, or to other causes.
The aim of the service:
- to offer specialist knowledge and advice on lymphoedema management to you (the patient), your carers and to health professionals
- to provide a clear understanding of the causes of lymphoedema
- to advise on the management of lymphoedema
- to work with you to plan your individual care
- to enable you, with support, to control your lymphoedema
What is lymphoedema?
Lymphoedema is chronic longstanding swelling which can affect any part of the body. It occurs when the fluid drainage system in parts of your body is not working very well. The drainage system is known as the lymphatic system. When the lymphatic system can no longer work effectively, there is a build-up of water and protein in the tissues beneath the skin surface.
The nurse-led service continues to support patients in the hospice and community providing specialised lymphoedema management.
At the present time priority is given to cancer patients. They are offering, telephone, digital/video and face to face appointments as appropriate.
Telephone follow up appointments are offered to those patients due to be seen in clinic.
The service continues to provide telephone advice to patients and Healthcare Professionals.
A range of complementary therapies are offered to patients and relatives primarily to enhance well-being and quality of life, this is provided both in the hospice and in the community.
The Complementary Team continue to provide a limited service to patients on the inpatient ward and are also supporting staff in the hospice with their personal wellbeing.
The Hospice provides a Medical Outpatients service at the hospice and in the community. Patients will be seen by a palliative care doctor following a referral from a healthcare professional such as a GP. Some patients who are too unwell can be seen at home.
The cultural support officer at LOROS helps where our patients and families have particular cultural needs. Part of the role is to assist in communication and facilitate language support in English/Gujarati. The Cultural Support Officer offers emotional support, assistance and liaison between families and health care professionals.This can take place at the Hospice with the Multi-Disciplinary Team or at patient's homes with the LOROS Community Nurse Specialist, LOROS doctors who provide specialist palliative care at home and Specialist Palliative Carer Nurses at Leicestershire Partnership Trust (LPT).
The role also includes developing a network with multi diverse/faith communities within Leicester, Leicestershire and Rutland to ensure responsive clinical service.