We are a local charity, registered in England and Wales (No: 506120), and regulated by the Charity Commission.
For information on our Annual Accounts and Returns please visit the Charity Commission website.
Gender Pay Gap Report
All organisations who employ more than 250 employees on their payroll as at 5 April 2017 are required to report on an annual basis its Gender Pay Gap in accordance with the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017.
Gender pay gap report
Care Quality Commission
LOROS is registered with, and externally monitored by, the Care Quality Commission (CQC) and the Hospice is regularly inspected against a framework of standards which the CQC uses to assess the quality of care provided.
On an annual basis LOROS has a statutory responsibility to publish a Quality Account between April to June each year.
This outlines a number of key annual clinical priorities for the organisation and provides a progress report in relation to the previous year’s priorities.
It also includes information relating to data collection, audit and research and how the organisation is engaging with and involving service users in reviewing and developing services.
The overall performance of the organisation is also demonstrated through data, monitoring key performance indicators, incidents and complaints, patient and carer feedback, staff feedback and clinical outcomes.
External stakeholders have an opportunity to comment on the content of the report and following approval by the Board of Trustees it is published on our website and a copy is sent to the Department of Health.
- Quality Account 2019/2020
- Quality Account 2018/2019
- Quality Account 2017/2018
- Quality Account 2016/2017
At LOROS we are always striving to improve the care we provide to patients and their families.
One way we achieve this is by undertaking audits to monitor our care against standards of best practice.
This enables us to identify areas where our care is very good or excellent which provides reassurance to our patients and the public.
It also highlights areas where practices could be improved. In these circumstances we agree the necessary actions to ensure improvements and monitor progress through further audits.
Outcomes of all clinical audits are monitored internally by our Clinical Governance Committee and Board of Trustees and externally by the Clinical Commissioning Groups and Care Quality Commission.
Each year an annual audit report is developed outlining all clinical audit activity for the year and identifying the audit programme and a number of key objectives for the following year.
Strategic plan and Impact reports
Our Strategic Plan sets out the route map that we have carefully designed for our organisation and has been written in consultation with major stakeholders.
LOROS Strategic Plan 2020-2023
Each of our Impact Reports highlight our strategic priorities for that period, the progress made, the challenges faced and the measurable outcomes achieved. You will see that every year, we made significant progress in working differently and expanding the delivery of our care beyond the Hospice walls and into the community. None of this could have been possible without the support and hard work of our staff and volunteers.