All organisations who employ more than 250 employees on their payroll as at 5 April 2017 are required to report on an annual basis its Gender Pay Gap in accordance with the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017. Gender gap pay report.
Care Quality Commission
LOROS is registered with, and externally monitored by, the Care Quality Commission (CQC) and the Hospice is regularly inspected against a framework of standards which the CQC uses to assess the quality of care provided.
On an annual basis LOROS has a statutory responsibility to publish a Quality Account between April to June each year.
This outlines a number of key annual clinical priorities for the organisation and provides a progress report in relation to the previous year’s priorities.
It also includes information relating to data collection, audit and research and how the organisation is engaging with and involving service users in reviewing and developing services.
The overall performance of the organisation is also demonstrated through data, monitoring key performance indicators, incidents and complaints, patient and carer feedback, staff feedback and clinical outcomes.
External stakeholders have an opportunity to comment on the content of the report and following approval by the Board of Trustees it is published on our website and a copy is sent to the Department of Health.
One way we achieve this is by undertaking audits to monitor our care against standards of best practice.
This enables us to identify areas where our care is very good or excellent which provides reassurance to our patients and the public.
It also highlights areas where practices could be improved. In these circumstances we agree the necessary actions to ensure improvements and monitor progress through further audits.
Outcomes of all clinical audits are monitored internally by our Clinical Governance Group and Board of Trustees and can be accessed externally by the Clinical Commissioning Groups and Care Quality Commission.
Each year an annual audit report is developed outlining all clinical audit activity for the year and identifying the audit programme and a number of key objectives for the following year.