Lottery, scratchcards and raffle FAQs
Office opening hours
The Lottery office is normally open between 09.00 – 17.00 Monday to Friday. Please note, the Lottery office will remain open during the current pandemic, but with limited staff, during this time of uncertainty. If we are forced to close, then the answerphone will be on for messages to be left. These messages will be picked up periodically. You can e-mail us at firstname.lastname@example.org, this will also be monitored during office hours.
I have lost/forgotten my LOROS Lottery number, what should I do?
I have moved house, do I have to inform you?
If you are a LOROS Lottery player, please inform us immediately of any changes to your details, such as your name, address or telephone number. If you are a lucky winner in one of our weekly draws, will use the details on our database to contact you and send you the winners cheque in the post. Call the Lottery office (0116) 231 8430 or email email@example.com
When is my collector due to call for my next payment
What do I do if I change banks?
If you would like to change the bank account that your standing order/direct debit is paid from you will need to contact your bank to establish if your existing out-going payments are automatically switched to your new account. If this does not apply you will need to contact the LOROS Lottery office on (0116) 231 8430.
How do I cancel my LOROS Lottery number(s)?
You can cancel your lottery number(s) at any time by calling (0116) 231 8430, emailing firstname.lastname@example.org or completing the online cancellation form here. Your membership will end once your last £1 has been played. Anything under £1 remaining will be treated as a donation to LOROS. If you pay by direct debit or standing order you will also need to inform your bank.
Can I play the LOROS Lottery if I’m under 18?
You must be 18 years or over to join the LOROS lottery, play the LOROS raffle and purchase LOROS scratch cards. You can find other ways to support us here for further information.
How many lottery numbers can I have?
You can have up to 5 lottery numbers. If you’d like more than this, please contact the LOROS Lottery Manager on (0116) 231 8430.
What is responsible gambling?
Responsible gambling means staying in control of how much time and money we spend on gambling. Responsible gambling means not spending more money or time than we can reasonably afford on gambling activities, keeping in mind all our other responsibilities in life. More information is available here.
How can I self-exclude myself?
If you feel the need to take a break from gambling for whatever reason you can self-exclude yourself from the LOROS Lottery for a minimum of 6 months. Please complete our self-exclusion form.
What can I do if I’m worried about somebody’s gambling habits, or state of mind?
Here at LOROS, we support responsible gambling and want to provide help to anyone who feels they may have an unhealthy interest in gambling, or may not be of a sound mind to make considered choices about gambling. If you’d like more information or support, call the National Gambling Helpline Freephone 0808 8020 133 and speak to one of their trained counsellors, or visit BeGambleAware.org. You might find also find this leaflet about recognising a gambling problem useful.
How can I make a complaint?
LOROS Lotteries Limited welcomes comments and suggestions about how it can improve its services and communication. In the first instance, call the Lottery office on (0116) 231 8430, email email@example.com or write to the Lottery Manager at:
LOROS Lotteries Limited