LOROS Internal Communications
Welcome to the July Hospice Pin Board. We were so close to a little more normality but many of us are now back in lockdown for the next few weeks. This July issue is packed with full of good news stories, details on how the Income Generation teams are working hard to keep the money rolling in and a really interesting update from the Research team so hopefully a quick read of the Pin Board is able to brighten your day a little!
Please don’t forget that all staff news and information is also available via the Staff Internal Homepage, important information about COVID-19 and LOROS is here, and information about the future of the Hospice is here. These pages are updated daily and are packed with information. If you have a question, it’s likely to be answered by the information on these pages.
Stay safe and keep smiling.
An update from John
I am very mindful that this edition of Pin Board comes to you just as the process of voluntary redundancy is coming to an end. This is indeed a difficult time for all of us and one that has been thrust upon us by the COVID 19 pandemic.
Both the good and the bad news is that the voluntary redundancy process has indeed reduced the financial pressure upon the charity with regards to compulsory redundancies however we will need still to place some posts at risk but fewer than at first anticipated. Those posts and individuals at risk will be informed during the week beginning July 6th and conversation with those affected will happen during that time.
It is important to stress that the process we are all going through is entirely aimed at re-stabilising the hospice and not just for the coming six to twelve months but for the long term future. Achieving sustainability is vital for the hospice and is particularly challenging in the current uncertain world.
My thanks, and that of the Senior Team and Board of Trustees, remains with you all for working through this process with us. Thank you as always for your support, I remain ever hopeful of a brighter tomorrow but also confident that LOROS will continue to deliver outstanding services to patients and their families.
Singers at the Hospice
Veronica’s goddaughter Rosie and her friend Carmen, both 17, visited us at the Hospice last week to sing some songs for our nurses and patients.
Locked down at home for the past few months, the girls felt that singing would lift everyone’s spirits.
“It was absolutely beautiful”, said Nikki, a patient at LOROS. “Their voices complement each other wonderfully.”
Helene Morgan, deputy ward manager, said, “The girls’ singing was lovely, so moving. Several of us nurses were wiping away a few tears!”
Thank you Rosie and Carmen, I think you'll agree, their singing was an absolute treat.
Whilst the Enablement facilities have been closed the fine weather has allowed us the opportunity to make use of the courtyards outside patient rooms and the Woodland Walk for rehabilitation. The Woodland Walk was established last year and includes an outdoor gym; arm and bike pedals that are wheelchair accessible, musical instruments; vibrantly coloured notes on a glockenspiel correspond with coloured notes on music sheets to play well-known songs. There is a secluded seating area, water feature and summerhouse to allow for rest and relaxation as well as exercise! Heather, one of our patients, has used all of these areas as part of her patient journey at LOROS, even watering the garden as part of her rehabilitation!
Day Therapy Changes and Goodie bags
The Day Therapy team is working hard on how they can continue to support the patients and their carer’s in these uncertain times. They are contacting the patients and carers fortnightly and referring to our Hospice Consultants/Registrars as needed.
They have sent out a goody bag to each patient, these bags contained: a plant, a mug with a sachet of tea, coffee, hot chocolate and biscuits; some mindful colouring, word searches and Sudoku; hand cream and instructions for a gentle hand massage; a pen, a verse and a crocheted butterfly; a sunshine letter from a local primary school; a letter from Day Therapy and instructions on how to access Team virtual sessions.
The goody bags were made possible by the generous fund raising carried out by Leah Reek’s family.
Virtual Thanksgiving and Remembrance service
Due to the current restrictions we were unable to hold our normal T & R service in the Hospice so like a lot of things these days, we went virtual! On Fathers’ Day, our chaplain Stephen led the service which was live streamed on Facebook and featured readings from nurse, staff and trustees and was a great success and really captured the spirit and emotions of our usual services. Here are some facts about the service:
· 7,500 views
· Reached 42,000 people
· Over 400 interactions of comments, likes and shares
· Over 124 comments – all sharing details of loved ones and praising LOROS care. Some of them are really lovely – I’d encourage everyone to have a read here.
Ice Cream Van visit
On a sweltering hot day we were visited by an ice cream van, dispensing free 99s to doctors, nurses and patients!
It was a hugely generous gift from Kerry, Tina, Clare and Kim, daughters of LOROS patient Eileen James, who died on the ward last year. Yesterday was her birthday, and they chose to mark it with a lovely gesture for those who cared for her.
They said, “We will always be indebted to the staff and volunteers at LOROS. Mum was visibly uplifted by the compassion shown. We wanted to say thanks to all at LOROS and this seemed like a good way to mark Mum's birthday - especially when we can't be together. LOROS - it really is a special place that is not defined by the challenges and sadness but by the support it brings to others at the most difficult time in their lives.”
Thank you so much – as you can see from the pictures the ice cream was enjoyed by all, including our patients.
Home Visiting’s first visit
One patient has recommenced their home visit. This was a well-established visit where the volunteer was previously visiting and going out for a walk with the patient. Our volunteer rings the patient prior to her visit and confirms she does not have any symptoms of COVID-19, the patient does the same. They meet outside the property and go for a walk, the patient states he looks forward to it all week and feels it really helps with his wellbeing. Brilliant work by our Home Visiting team – where there is a will, there is a way!
Pete’s 100 mile walk
Our lovely volunteer Pete Kerrigan has been walking each day for a month to raise funds for LOROS since 7th of June. He has already smashed his 100 mile target and there is no stopping him.
His fundraising target of £500 was passed easily, and hopes to raise lots more!
If you'd like to support him, Pete's JustGiving page is at justgiving.com/fundraising/peter-kerrigan2
LOROS is 35
As you will know, this September LOROS turns 35! We’ve seen a lot of changes since we welcomed our first patient back in 1985.
But more than anything LOROS is, and has always been, all about people – our patients, their families, our staff and volunteers.
Like lots of things, COVID-19 scuppered our original plans, but we will still we are planning a host of exciting events to mark our birthday and to ensure we will be here for the next 35 years. We’ll be revealing more in the coming weeks!
What we are looking for now are your memories, stories, anecdotes or thoughts on how the Hospice has changed over the years. If you have a memory you’d like to share, please email email@example.com or you can fill in the form here.
For the latest updates on the Tomorrow Teams, VR and LOROS go forward visit the Looking Ahead pages. Whilst the Important Information pages remain a vital tool; updated daily with information, advice and changes relating to Coronavirus and the Hospice, the ‘Looking Ahead’ section is there to provide staff with as much information as possible about the organisation that LOROS is going emerge as from this unprecedented time as well as John’s regular video updates, news on John’s Zoom sessions and how to ‘Ask John’ any burning questions you may have. Go check out the pages to be part of where LOROS is going.
Rocket Round Leicester set for take off!
It's a really exciting time for LOROS as our biggest event to date - Rocket Round Leicester - gets set for take off. Rocket Round Leicester is going to be the biggest - and best - public art event that Leicester has ever seen! Here's a taster of what's to come...
Rocket Round Leicester will launch on 6th August to a host of potential sponsors. What's even more exciting is that we have already secured an official partner, securing £30,000 funding. Which is amazing and we're really exciting for what lies ahead!
We also now have TWO completed rockets - covered in stunning designs - that will be 'unveiled' at the launch. Seeing these giant rockets really brings home how incredible this trail around the city is going to be. We can't wait.
On 6th August, the Rocket Round Leicester website will also launch, alongside all of the accompanying social media channels. We'll be calling on you all to help us spread the word!
We're keen for as many of you to get involved as possible – it’s going to be a very exciting journey for us all!
Make our 35th Birthday out of this world!
Are you a school governor, part of a PTA or have a partner that works at a local school or college?
To celebrate our 35th birthday in September, we are looking for 35 lucky schools from across Leicester, Leicestershire and Rutland to be the first to join us on our exciting Rocket Round Leicester journey.
We know that everything in the world is challenging and unknown right now, not least our children’s education and wellbeing that is why we're looking to the future with optimism and hope and reaching out a hand to our local schools and colleges. This project affords our young people an opportunity for creativity, escapism and fundraising.
These 35 places are likely to fill up quickly, so we wanted to offer our staff and volunteers the chance to get their school signed up first!
Rocket Round Leicester is going to be the biggest public art event that Leicester has ever seen, and we're all very excited!
To find out more, please speak to Debbie Dickman.
By Caroline Baker, Director of Income Generation and Business Development
I’ve been pondering on my update and whilst I usually focus on the Business Development side of my role, it struck me that I don’t often have the opportunity to showcase and shine a light on all of the work and activity that is happening each and every day across Income Generation.
It has been so impressive that we have continued to deliver incredible patient care at LOROS in such challenging circumstances. Whilst the mood and economic situation is unsettling for everyone at the moment, raising the much needed voluntary funds to support our patients and their families remains the absolute motivator for my teams. I am immensely proud of all of the work and activity that is going on behind the scenes – workspaces in the Hospice have been replaced with workspaces across the home!
I’m sure many of you will have seen lots of examples of activities that other charities are doing and possibly wondered what we are doing to raise funds? So, I thought it would be great to share with you a little snapshot of the fantastic activity that has been happening at LOROS over the last few months, which wouldn’t be possible without the support and collaboration with our Marketing and Communications team and CRM team.
The raffle landed on 1st April, a discussion had taken place around stopping the raffle but it was decided to include an additional ‘Impact of COVID’ leaflet into the mailing packs to highlight why the raffle was important ‘now more than ever’. The Lottery team, with support from the Marketing team, did an exceptional job to process the change efficiently and market it to supporters. With support from Enterprise they were still able to colourfully advertise it on the High Street. The result was £91,764 exceeding target. A big thank you to everyone who purchased tickets, liked and shared our social media posts, and told friends and family all about it. With your help and support, we raised a whopping £91,000. Our lucky £5,000 winner was Lynda from Hinckley. Lynda was absolutely delighted and wanted us to pass on this message, written in a lovely card:
“We chose to support LOROS all those years ago because it is such a wonderful charity, and because we know lots of people who have been touched by cancer, including ourselves. We want to say a big thank you to everybody at LOROS. We’re proud to support such an amazing place”.
The Finance and Admin team within Lotteries, quickly responded to lockdown and wrote to all of our cash players. Resulting in nearly 500 paying by an alternative method. The team had planned to re-instate the cash collection rounds in July, this work included benchmarking against other hospices, producing narrative to explain the re-introduction as well as creating up to date guidance and undertaking risk assessments of the 61 collectors. Unfortunately due to the new COVID lockdown restriction we are revisiting which collections can continue. Cash players generate over £2,300 to the hospice each week.
Introduction of E-Gifts
The Promotions team with Lotteries have spent the last few weeks looking at how they can adapt existing products. This has included offering lottery as a gift electronically as well as a gift card, this required our payment systems to be amended, our communications to be updated and developing ‘the ask’. It was launched on Facebook a week before Father’s Day, resulting in six gifts being purchased (£186) to date.
Keep the Change
Launched in June, monthly direct debit players will be able to round-up their monthly payment. Instead of the usual £4.34 a month to play, supporters can now choose to round up to £5. The extra 66p is treated as a donation, meaning we can Gift Aid the ‘keep the change’, which is fantastic news for LOROS.
A funder who donates each year gave a spontaneous and unprompted gift of £50,000 to help us through the pressures caused by coronavirus. Our total donations received in response to Coronavirus has been higher than some of the ‘emergency campaigns’ that were implemented by other Hospices.
On scanning the horizon for opportunities, LOROS quickly adopted the 2.6 Challenge in lieu of the London Marathon. Working quickly and effectively with the Marketing team, we devised a promotional schedule, updated our website, provided branding and informed our supporters of the opportunity. We have raised over £7,000 to date.
Support from businesses
At a time when corporate events are cancelled we have been looking to secure support from businesses in other ways. We have encouraged businesses to set aside an amount from each sale or service as a donation to LOROS. 75% of the businesses that support us in this way have come on board during COVID. This has allowed us to work with businesses that are still flourishing despite the challenges, showing that is isn’t all doom and gloom! We’ve seen ideas such as 50p from every burger sold to £100 for every bathroom fitted.
The Fundraising and Marketing Team turned around our annual flagship event (hundreds of volunteers, thousands of participants and many suppliers) in the space of three short weeks with the Twi-Night In raising over £50,000. It was viewed all over the world and we’ve had enquiries from a number of hospices wanting to follow suit!
Helping out at Enterprises
Two thirds of the Fundraising Team went over to help Enterprises as they began to accept donations again, some have been multiple times. It has been really eye opening and really nice to be able to support each other in that way when we’re often quite separate in our work. The team also secured a GIK 40ft trailer for Enterprises to store donation overspill.
We have confirmed a programme of global challenges for 2021 and 2022 to meet the demand for people wanting to plan something exciting post-COVID. The first of these trips, Euro City Cycle challenge, launched on Friday and in three days has already had more than 50 people express an interest in taking part for LOROS.
3,500 ‘Always Remembered’ butterflies were delivered ahead of schedule, all the way from China just last week ready for this year’s campaign. We have sourced packaging, planned distribution channels, found storage and devised promotional tactics with a broad range of suppliers all during lockdown and furlough. **Please note** we are teasing the announcement on social media so please do not reveal that our latest addition is butterflies until 17th July when all will be revealed to the public!
Rocket Round Leicester
We have continued discussions with key stakeholders regarding our biggest ever project, RRL and you will have read the news above about us having received news this week that we have secured £30,000 funding.
Worked with the CRM team to devise a cost saving opportunity (TBC) when it comes to thanking donors. Instead of sending letters we have implemented telephone thanking. Being able to talk to our supporters and hear lovely stories and feedback has been beneficial to the Fundraising team as well as our supporters.
Hastings Direct donations
We have recently received two £1,000 donations from Hastings Direct via their COVID-19 Community Commitment Scheme. We applied for one back in April and the second a couple of days ago. Both were successful.
Whilst all shops have been closed and the majority of staff furloughed, the remaining team of seven staff have focussed on activity to continue to generate income for LOROS.
The team have continued to focus on selling stock via Ebay, Ziffit and Music Magpie. Scanning what has been selling well, they have gathered stock from the warehouses and shops to sell via these routes. They have also had great success selling furniture online.
The warehouse operation at Glenfield has been impressive, managing the large volumes of donations and ensuring that this is done within a COVID safe environment for staff, volunteers and supporters who are donating. The positive feedback has been overwhelming. Storing and sorting the sheer volume of donations has been impressive as has the focus on re-introducing our volunteers back into Enterprise.
Staff from across Lotteries, Fundraising and many other areas have volunteered and supported the warehouse during the last few weeks - thank you all.
The team have adapted quickly to devise and implement a phased re-opening of shops, ensuring that staff and volunteers are risk assessed and are supported back into a COVID safe work environment. We had opened 11 of the 29 shops, however, due to the new lockdown six shops have now been reclosed, including the warehouses for donations.
Mary Lockhart, Deputy Retail Manager, shared how the initial shop openings went:
“After weeks of preparing shops to ensure the safety of all customers, staff and volunteers we opened the doors of 11 of our shops from Monday 15th June. We are providing disposable PPE for all staff and volunteers and hand sanitiser for everyone. We have installed screens at tills and moved our shops around to create space and ensure social distancing can be practised. We were greeted with lots of customers in our first week, the highlight being a queue of 24 customers for our Coalville shop! Although we are opening for less hours we saw fantastic sales. While safety will always be our number one priority we are keen to open more shops as soon as it is safe to do so. Since we began accepting donations at our warehouses we have been inundated with items and we are ready to stock all our shops and get our sales back on track, thanks to the generosity of the local community!”
Hellos and goodbyes
Sadly, it’s just goodbyes this month. If you fancy having a look at who they are then you can access staff profiles via Select HR.
Ward Clerk Ward
Healthcare Assistant Ward
Shop Manager Enterprises
We are pleased to say that our Research Team have continued to work on various studies, undertaking follow-ups with patients and participants remotely.
We are now in the planning stages of re-opening recruitment to the studies following and adhering to guidance from the National Institute for Health Research and liaising with the individual Research Study Centres.
We are really pleased to say that we have commenced our first COVID-19 Research Study.
Rapid Evaluation of the COVID-19 Pandemic Response in Palliative and End of Life Care: National Delivery, Workforce and Symptom Management (CovPall).
This is a cohort study of people with COVID-19 receiving palliative care input. Data will be collected retrospectively from at least 10 patients, at four different time points. The data collected is about patient symptoms, how they change over time and the effects of treatments. Data collection is then repeated six weeks later. The data will be analysed on completion of this multi-centre national study.
Thinking Ahead study
We are now over half way through this 30-month study which involves interviews with patients and family care givers from Black, Asian and Minority Ethnic (BAME) communities and healthcare professionals who support them. The interviews explore participants understanding, experiences and decisions in end of life care. All participants interviewed have been recruited for interviews in Leicestershire and Nottinghamshire. Through the support of colleagues and the community groups and organisations across these regions we have recruited 18 patient case studies and have completed 93 interviews around these 18 ‘cases’. We have also interviewed 19 bereaved family carers. So with this tremendous support in this challenging time we have achieved a grand total of 112 interviews - THANK YOU!
We are now looking for public and professional participants for workshops in the next phase of the project. Might you be interested? Find out more about the project at loros.co.uk/thinkingahead or contact at us firstname.lastname@example.org
Research paper published in the British Medical Journal
Christina and the team are celebrating (virtually of course) that after many rejections a paper has been published that looks at the ‘End of life care of patients across England with motor neurone disease who ask for their ventilation withdrawn.’ Staff who are involved with this at LOROS know how challenging this can be. The paper shows that we can achieve good outcomes for patients, their families and for the professionals that care for them even though these emotional, practical and ethical challenges are very real.
You can see the paper here.
For You – Wellbeing, HR and personal development
Bouncebackability – Resilience and wellbeing in challenging times
Would you like some practical, friendly tips to help you deal with the challenges caused by the coronavirus outbreak?
Are you perhaps feeling fear, anxiety and uncertainty like you have never felt before in your life? Are you home-schooling your children? Are you missing seeing other people? Are you having weird sleep patterns?
Well Bouncebackability is here to suggest ways and ideas to help you bounce back, regain your wellbeing and become more resilient to change.
Anita Douglas (Chartered Psychologist) and Rachel (Master Practitioner NLP) will be uploading helpful content, free of charge, to guide you out of a funk and get you back on track to deal with what's ahead.
"During these times, it is inevitable that people have felt more anxiety and uncertainty. It can fry your brain at times!" said Anita. "The practical tools and resources we are going to share with you can provide support through these testing times.
Rachel added: "Why is Bouncebackability so valuable at this time? Well, we can help you unravel some of that information that has got scrambled over the past weeks or months."
We have also produced content that is specifically aimed at children in a series of hypnosis sessions that helps them overcome worries and fears that they may also be experiencing right now. There is a special section for parents and guardians to explain how these sessions work for children and how they will help here.
Please share our free content with people you know. You never know when other people may need some help too.
Dementia and COVID-19
We know that this is a worrying time for families looking after someone with dementia. Times remain challenging, but there are a few things you can do to look after yourself, and the person with dementia, during this time.
Dementia UK have a number of resources including some frequently asked questions to our helpline Admiral nurses. This information can be found here
Our Admiral nurse here at LOROS, Cathy Knight, has put together a list of online resources for people living with dementia and their families during this time. If you would like to access this please contact Cathy
We are also really pleased to be able to offer virtual Dementia Friends Sessions as part of the Alzheimer’s Society social action project to build Dementia Friendly communities.
The short sessions aim to raise awareness about Dementia and reduce stigma so that people living with Dementia can feel supported.
Everyone is welcome - staff (furloughed or not), volunteers or any members of the public, all you need is a laptop, tablet or smartphone with a camera and microphone.
Health and wellbeing programme
We now have a full programme of health and wellbeing events, activities and groups for staff to access whilst working from home. This is updated weekly and is open to all staff, including those who have been furloughed. If you would like to see anything else included in the programme, please email Liz.
There is an extensive HR section on the Important Information section of the intranet and any additional queries should, in the first instance, be directed to your line manager.
COVID-19 changes – your experiences
David Hartridge – Thoughts from a Tuesday driver, written for Volunteers Week
I’m sure I speak for many when I say I am very much missing giving my time during this lockdown to the ‘army’ of volunteers who provide such sterling service behind the scenes at LOROS. It is at times like this when one has moments to reflect on how special it is being a volunteer in such a unique environment. So, as it is Volunteers Week I thought it was an appropriate time to record some of my thoughts, hoping that maybe others will read this and add their names to the roll call.
I have been a driver for just over six years now; mainly on Tuesdays but because I only live ten minutes away I’m available if there are shortages at other times. I had recently retired and was keen to find something useful to occupy my time when a friend suggested applying to be a volunteer at LOROS. So, after interviews and getting clearance I became a driver and it wasn’t long before the reality of what the LOROS Community is all about dawned on me.
For me it is a unique experience: one that is so removed from the everyday happenings I normally lead. It has given me an insight into an aspect of life that involves all the emotions. Yet, the over-riding feature of LOROS is the incredible atmosphere of a ‘family’ where everyone shows immense care and compassion for patients from all walks of life.
I have found being a ‘driver’ that I have had to call upon many experiences of my career in management: running an office and dealing with many different kinds of people and in many different scenarios. Being a ‘driver’ is very much a front line job. I’ve brought in out-patients and have sensed some nervousness only to learn it was their first visit, so a quick resume about LOROS on our way in and then being with the patient all the way to the required department has done much to put them at ease ready for their appointment.
Then there are the visitors I’ve brought in; both family and friends. These have varied so much depending on the situation of each. It is very much a case of trying to weigh up their mood: some will want to tell you their life story, others will be worried about their visit as we drive in, then there are those more worried following their visits if things haven’t gone well and then there are those that just want to remain silent. I’m a good ‘listener’ and I think I might make a reasonable ‘counsellor’! Yes, I’ve had visitors in tears and needing a shoulder and I’ve had a couple of traumatic experiences bringing wives in just in time to see their husbands for the last time, but this is when I’ve found being a ‘driver’ the most difficult and challenging because that is exactly what I am – just a ‘driver’, but being a caring person it is difficult to find that line between just doing one’s job but wanting to show some sympathy too. There is a lot of ‘diplomacy’ needed to react to each situation in a ‘professional’ caring manner, but then of course I do report back to our Manager if I feel someone is really needing a professional consultation. But everyone is full of praise about the wonderful treatment and care they receive from the medical staff and volunteers.
There are many other jobs that I’ve done from taking patients to other hospitals for X-Rays, returning equipment, collecting medications, delivering medications and equipment, transporting staff to meetings, collecting flowers and even going to get a newspaper or some smoked salmon for someone's supper!
It is an amazing Community at LOROS. Always a smiling face to greet you. The camaraderie amongst the volunteers is immense. We are all there with the sole intention and purpose of helping LOROS create and maintain this incredible atmosphere of treatment and caring across a wide range of hospice services. I’m proud to be a ‘driver’ and wear my LOROS badge and I hope we are back there soon albeit one is aware things may not be the same for a while.
Business development and Money Matters
De Montfort University
We have been working closely with the Business faculty at DMU to offer three specific projects for their undergraduate students to work on. These include new market analysis of I Experience VR and identification of new business ventures for LOROS. We have already had a number of students sign up to the projects, so we look forward to working with them.
Reviewing the income return LOROS received on a piece of legacy land, resulted in selling the land and reinvesting the asset into a letting property. This has considerably increased the return on this asset for LOROS.
LOROS needs you
700 miles for LOROS
Our brill Data Analyst, Anna, is taking on a big challenge for LOROS. She and 9 members of her family are each running over 70 miles (a total of 700 miles!) over 4 weeks. They will finish on 7th August which would have been Anna's stepdad's 70th birthday; he was cared for by the CNS team at LOROS before he passed away last September. If you'd like to support Anna and her family you can donate on her JustGiving page.
Care for a Drink volunteers
Although all the bookings for this year are sadly not happening, lots of these have been confirmed for next year. The team are working to secure pitches at shopping centres, garden centres and any other areas that currently do not have a café facility. We would love to hear from any staff or volunteers who would be able to help serve on the van at booked events, please email email@example.com to put your name down on our list of helpers - thank you.
Camp for Care
Could your family forego the creature comforts of home for a day or two? Campsites may be closed, but Camp for Care is open for business! This Summer, we’re asking you to head into the garden, set up camp, and spend a night with the creepy crawlies, all whilst raising money for LOROS.
Whether you’re looking for something different to do as a family, have a bit of fun as a couple, or get your housemates together for an evening, Camp for Care is the perfect way to shake up life in lockdown.
When you sign up, you’ll get access to our Camp for Care toolkit, which will guide you through your 24 hours outdoors. There’s loads of great stuff inside, including exciting activities for all ages, fundraising challenges and delicious recipes to make and enjoy together.
On completion of your weekend outdoors, you’ll receive a Camp for Care certificate from the team here at LOROS. We also have some amazing prizes up for grabs along the way, including a surprise for the top fundraiser.
Grab your tent, charge your torch and let’s Camp for Care! Loros.co.uk/campforcare
This month the spotlight is on our ECHO project and how it is supporting the delivery of education during these challenging times.
What is Project ECHO (Extension of Community Healthcare Outcomes)?
The Project ECHO model enables delivery of education and training to large numbers of healthcare providers using cloud based technology (ZOOM).
Phases 1 and 2 of Project ECHO were implemented in LOROS during 2019 offering care homes and nursing homes End of Life education that they might not otherwise access due to time and travel restrictions. The virtual training system allows multiple staff from each home to attend from their own setting.
A typical ECHO session lasts 1.5 hours, includes a 20 minute presentation, a facilitated Q&A session followed by real live case studies presented by the participants which help create a community of practice of learning from peers, with the benefit of an expert in the topic field.
Who are the ECHO team?
The ECHO lead consultant is Dr Cassy Rowe-Haynes and our link Educator is Valerie Olivant. Louise Hemmings facilitates sessions, Karen Pearce and Tracey Brogan are the key contacts building relationships with ECHO participants and providing administration/IT support.
Claire Henry developed an evaluation framework aimed to support future funding applications for ECHO education to a wider range of health and social care professionals e.g. paramedics, GPs, community nurses etc.
How is ECHO supporting COVID-19?
Since the outbreak of COVID-19, ECHO has enabled LOROS to provide virtual education sessions by adapting its traditional methods to meet the needs of the health and social care sectors.
Working with colleagues across LLR, Professor Christina Faull, with support from Dr Cassy Rowe-Haynes and a local GP, has hosted events to large groups of 60-80 GPs providing education, including ‘Care in COVID’ and ‘ReSPECT’, with future monthly sessions planned.
ECHO is supporting the LOROS counselling team in the provision of adult and child bereavement and resilience education to care homes and the education sector. Events like Dementia Friends and scheduled education sessions have taken place using ECHO technology, which may not otherwise, have been able to go ahead during the COVID-19 crisis.
Forthcoming events using ECHO include ‘ReSPECT’ training for health and social care, End of Life care topics along with plans to develop other areas of education using ECHO methods and technology.
Do keep your eyes open on LOROS website for education that may benefit you and your role or for further information regarding ECHO please contact Karen Pearce, Project ECHO Lead or email firstname.lastname@example.org.
Heads of Department meeting – in brief
This update was from the HoDs meeting held on 2nd June; you can access and read all HoDs minutes in full on the common drive.
Jacky, the Hospice Gardener, has now returned to work.
Continued IT Support
Martin Leman and Lisa Andrews continue to provide cover in the IT office, meaning there is always someone available on site during office hours. Support requests continue to be received, including those for staff who are working from home. JT is continuing to progress project work where possible. He has been working with the Tomorrow Teams to support and explore the use of technology within the organisation.
During a recent Zoom call, it was highlighted that family members are unable to visit the Memory Tree located in the garden at the Hospice. Alternative ways of viewing this are being explored by the Marketing team.
A note from Robin Graham-Brown, Chair of Board of Trustees
He wanted to share that the response from LOROS in terms of adapting to the crisis over the last two months has been remarkable, LOROS’ contribution in terms of support to Leicester, Leicestershire and Rutland has been fantastic and would not have been possible without the teams pulling together. He advised that the Hospice will be capable of moving into a new era, doing the same things but in a different way in the future. On behalf of the Board of Trustees, RGB gave a huge thank you to all staff for what has been done and what continues to happen.
The Hospice Pin Board deadlines
The newsletter will be released monthly as per the dates below. To make it as informative and useful as possible we need your stories, content and information share.
Please email anything you would like to go into the newsletter or come and speak to Sophie in the Marketing office (ext. 8472).
|Content Deadline||Release Date|
|Tuesday 28th July||Monday 3rd August|
|Tuesday 1st September||Monday 7th September|
|Tuesday 29th September||Monday 5th October|
|Tuesday 27th October||Monday 2nd November|
|Tuesday 1st December||Monday 7th December|