LOROS Internal Communications
Welcome to the December issue of the Hospice Pin Board. This month, not even Tier 3 can dampen our Christmas spirit! We have some wonderful good news stories that will give you that warm, festive glow - including donkeys, choirs and award-winning nurses. There is also an impressive progress update from Karen Ashcroft on the Plan on a Page, an essential and interesting safeguarding update and a brilliant in-depth team spotlight on our Safeguarding and Social Work team.
We are coming up to the first anniversary of the Pin Board. As ever, any feedback or ideas about what to include or how to improve the Pin Board are always welcome. I really hope you find it a useful and informative source, and enjoy reading it as much as I enjoy putting it together for you all.
Wishing you all a happy and safe Christmas and New Year,
All staff news and information is also available via the Staff Internal Homepage, important information about COVID-19 and LOROS is here, and information about the future of the Hospice is here. These pages are updated daily and are packed with information. If you have a question, it’s likely to be answered by the information on these pages.
Thanks and good wishes from John
There can be no doubt that this year has been the most challenging year in LOROS’ history. Events beyond anyone’s control have swept across the country causing us to act swiftly and decisively to protect the Hospice both to ensure its survival and its ability to provide excellence in patient care.
As the year draws to a close, I want to thank you all for everything you have personally contributed to the charity. What you have done alone is significant, but what we have achieved as a collaborative is simply magnificent. It’s been said that culture is about all of us all the time – and it’s been our united dedication and effort that has brought LOROS to a safe place at the year end. Thank you for everything you have personally done, it is much appreciated by myself, my senior team colleagues and the Board of Trustees. I am absolutely sure that the community of Leicester, Leicestershire and Rutland are also immensely grateful that LOROS remains vibrant despite the pandemic.
May I wish you a very happy Christmas and a healthy 2021.
LOROS Virtual staff awards and Christmas celebration – an invite from John
This has been possibly the most unusual and challenging year in the history of LOROS and perhaps in all of our working lives. Everyone has worked incredibly hard and many have had to make personal sacrifices to help LOROS navigate safely to this point. In recognition of this, and the need to have a little celebration and fun – we are organising the following event.
On December 16th from 2pm to 2.45pm you are warmly invited to join an organisation wide Zoom session at which we will;
- Hear from our Chair of Trustees and President, Lady Gretton
- See over 45 staff receive their personal long service award – in a creatively different way
- Have some online entertainment the likes of which you will not have seen before and
- One or two other surprises to help start the Christmas celebration.
It would be really great if you could join us for what we hope will prove to be something different and special. You can join the Zoom session by following this link.
Please come prepared with a drink of your choice suitable for the occasion.
A song for LOROS
Our friends from the Emmanu’-El Apostolic Gospel choir haven’t been able to join us this year for Light Up A Light so they have put together a video especially for us here at LOROS. Enjoy and see if you can spot any familiar faces!
LOROS’ first ever Cobmas is in full swing - who knew you could fit an entire Christmas dinner into a cob!? In lieu of the usual Christmas festivities in the dining room, Hannah, Harvey and the amazing catering team have found a way to keep the Christmas spirit alive and our bellies full. And, thanks to SMC deciding to use the Staff Social fund, the whole thing is free to all staff to say well done for making it through 2020!
Orders should have been sent to Hannah by last week, but if you missed out there might be a spare cob or two each day.
Carol and her spectacular masks!
Ever since masks have been recommended to wear, Carol Hanna has been making them! She has produced over 4,500 masks now and raised more than £10,000 for LOROS! Just incredible!
Carol said, "I'm been overwhelmed by the generosity of everyone who has bought my masks. It has been so lovely to support LOROS and to say a massive thank you for the care you provided for my mum and the whole family."
Carol’s marvellous masks are now available in a variety of Christmas designs, so if you need a little bit of festive cheer, these are a great way to support us whilst you stay safe. They cost just £2 each + £1 postage and packaging for up to 5 face masks. To order please visit Carol’s Facebook page.
In November, we hosted a visit from seven year old Tonto – a beautiful donkey who came to see one of our patients, Hanya Gordon, arranged by our fabulous ward nurse Tracy Canham.
Tonto, who likes carrots a lot, was very friendly and patient and seemed to enjoy his visit. Hanya has multiple sclerosis and can no longer talk, but she managed to tell the nurse that Tonto’s visit had been great.
Hanya has since died making this wonderful moment all the more special for her family and the LOROS staff who cared for her.
Huge thanks to Jodie and Tonto for their generous visit. You can read more on our Facebook page.
Cavell Star for Tracy
Speaking of Tracy, she has been awarded a Cavell Star for her exceptional care for patients.
Tracy who has been nursing on LOROS’ Inpatient Ward for two years, was nominated by her colleague, Health Care Assistant Emma Gill.
Emma said, “She’s an incredible nurse, works so hard and always helps other people whenever she can. Tracy really deserves this award. She goes over and above so often, it’s become just what she does. She puts people at ease and we all love her for it.”
As you can see, Tracy knew nothing about the award until she was presented with it by Emma and it came as quite a surprise. She said, “I’m really fortunate to work here, everyone has the same mentality. It’s my passion. It’s why I won’t reduce my hours. The people here support one another. It’s an amazing place.”
The Cavell Star Awards are a national programme to recognise nurses, midwives, nursing associates and healthcare assistants who shine bright and show exceptional care to colleagues, patients or their families.
The LOROS Christmas shop
Not to cause a panic, but there are just 19 days to go until Santa makes his way down our chimneys!
Our online Christmas Market is still open, selling a range of beautiful gifts, cards, festive ornaments and delightful decorations for you to discover. Head to the Online Christmas Market or alternatively visit one of our shops. You can find a full lit of opening times here.
Cards for LOROS
Complementary therapist Alison Sisu’s talented daughter has designed and handmade a range of beautiful Christmas cards with 50p from each card sold coming to LOROS. To see the full range or to order please email Alison directly, the cards are £3 each.
Safeguarding at LOROS and beyond
National Safeguarding Adults Week 2020 took place from 16th November to 22nd November. Everyone has a part to play in safeguarding especially in this time of uncertainty.
Many different safeguarding issues have emerged from the pandemic. Domestic abuse has increased due to added tensions and anxieties in households especially in vulnerable households e.g. families living in temporary accommodation, or a family member that has care and support needs.
Elderly people who have mental capacity and do not need care and support are particularly vulnerable to scammers and fraudsters in the pandemic. This age group is more isolated and lonely so will welcome any social contact. In March, there were early reports of a 400 per cent increase in fraud due to the pandemic.
There is fear of an increased risk of mental health problems and suicide risks because of people losing their freedom, experiencing bereavement and grief and loss of income. These all contribute to being vulnerable to abuse, or a becoming a perpetrator of abuse.
As a Hospice, we are the eyes and ears that may first pick up any signs of abuse. Here is a checklist of things we can do to keep vulnerable people safe during the pandemic:
· Talk to your patients, residents or clients about the increased risk of abuse at this time.
· Warn people against responding to any text, email or phone call from an unidentified source. Explain that fraudsters will imitate official bodies such as the government or the NHS – and they do it very well!
· Be aware that any changes in behaviour or demeanour could indicate abuse.
· Advice people to check with family, friends or paid support that offers of support, advice and help are legitimate.
· Advice people not to answer the door to strangers – and be aware of fake ID.
· If you know of a person who has been subjected to, or is at risk of, domestic abuse – if it is safe to talk to them, try to assess the current situation. Make sure they know that help is available if they need it and who to contact both for advice and support in an emergency.
· Advice people that they should never give their personal data, passwords or pin numbers to anyone. Official financial bodies and other organisations will never ask for them.
(Information from SCIE report: Safeguarding Adults during COVID-19 crisis updated July 2020)
If you have any safeguarding concerns in the Hospice, please contact Sarah Cassie, our Safeguarding Lead or the Social Work Team on ext.8443. Look out in next month’s Pin Board for information on how to become a Safeguarding Champion.
If you have any safeguarding concerns outside of the Hospice, please visit the LLR Adult Safeguarding Local Contacts page for key local safeguarding teams and agencies.
Email retention - important information
In January 2021 LOROS will be ensuring we meet our data retention schedule requirements by enacting an auto rule on Outlook that will automatically delete emails within all Outlook folders that are over 3 years old.
This means that within any of your Outlook folders (not just your inbox) any item that has a date of over three years ago (January 2018) will automatically be deleted and will not be recoverable by back up. The reason for this is to:
· ensure we are only keeping data that we need;
· minimising the risk of any breaches of personal data;
· ensure that all data is searchable, and we are able meet our obligations around subject access requests;
· make relevant data and communication easy to find;
· ensure that Outlook is not used as a storage or filing system – it is just a method of communication, and
· comply with our data retention policy
It is therefore vital that by the end of December 2020 you have cleared out any email in any Outlook folder that has a date earlier than at least March 2018. We would suggest that to ensure you do not lose anything you need as the year goes on, you go through all emails for 2018 and ensure there is nothing in there that does need saving.
Any emails that are required to be kept as records or for files, should be saved in the relevant folder on the network, or in paper files as you would any letter or correspondence.
Please note that it is not acceptable for anyone to simply copy over a bulk of emails into your personal drive or shared team drive to sort through at a later date. This will not only take up valuable server space and slow the system down, but it is also a high risk strategy of duplication and breaches the Data Protection Act principle of data minimisation – only keep what you need.
If you need any help, please contact the IT Support Helpdesk.
Please note that it is anticipated that in January 2022, the retention rule will be changed to one year only, so now is a good time to get into good housekeeping habits with your emails.
It is essential to reiterate that an individual must not copy over a load of emails into their personal drive or shared team drive for ease of having to sort through them. This will not only mask the need to manage the data stored safely but will also use up space on the network.
LOROS needs you
Call out to all staff living in the Market Harborough and Bowden’s area!
The Home Visiting team would like your help in shaping and evaluating our Compassionate Community project in Market Harborough. You may be aware that LOROS has consulted with the Market Harborough population in the past about wellbeing, with the Market Harborough and Bowden’s Charity Trust financially supporting us to develop services within the Market Harborough area.
We wish to grow and sustain the public momentum seen during the pandemic, to develop our compassionate friends and neighbours programmes. Obviously this year has thrown all of our original plans into disarray, and the way in which we were going to deliver the project has had to be altered.
This is where you come in!! We would be grateful if you would consider being part of a focus group, whereby we can ask you a set of questions; gathering your opinion about compassion in the Market Harborough area now. We would then come back to you on a couple of occasions over the next two years to evaluate how you feel compassion within the Market Harborough area has altered as a result of the project.
Limited edition Christmas scratch cards
Why not pop me in a Christmas stocking, add a little something special to your Christmas cards, or what about as a fun treat at the dinner table?
Whatever you decide, you’ll be sprinkling some Christmas magic this year, and boy do we need some Christmas cheer!
Our scratch cards are £1 each, with a chance to win £1,000, and many other cash prizes.
Go on, have yourself a merry little Christmas and support LOROS today!
To purchase your Christmas scratch cards email the Lottery office at email@example.com, call (0116) 231 8430 or go online (secure postage will apply if purchased online). If you’re working at the Hospice, we can arrange a safe collection.
Players and purchasers must be 18 or over. Be gamble aware Begambleaware.org. All participants of LOROS Lotteries Limited games must be a resident of Great Britain.
Christmas gardens fundraiser
Do you and your family go the whole hog each Christmas with the decorations in the window, on the house and in the front garden? Now you can light up your street, spread some seasonal cheer and support LOROS by joining in with Oldman and Sons winter gardens event. Just visit their website, register your garden and get a LOROS QR code which will allow people admiring your handy-work to donate directly to the Hospice.
Spread some Christmas cheer this year with a LOROS Lottery gift
Are you struggling for that perfect gift, something thoughtful and memorable, that doesn’t cost the earth? Well, look no further. A LOROS Lottery Gift can be purchased online for as little as £10. A perfect Secret Santa gift perhaps, or how about a ‘family gift’ for just £52. Imagine that, 52 weeks of excitement and anticipation, 52 chances of winning £2,000, 52 chances of winning 54 other cash prizes. It really is the gift that keeps on giving.
Visit www.loros.co.uk/support-us/lottery/gift-something-amazing to make the magic happen or call to purchase over the phone on (0116) 231 8430.
Players must be 18 or over. Be gamble aware Begambleaware.org. All participants of LOROS Lotteries Limited games must be a resident of Great Britain.
Plan on a Page – progress update
One of the outcomes of the Tomorrow Teams was to develop a short-term strategy for the Hospice as captured in the ‘Plan on a Page’ which was shared in the November Pin Board. This was very much a live document, not something to ‘just put on the shelf’ and regular updates were promised to staff, volunteers and the Board of Trustees.
Despite the recent challenging COVID-19 restrictions, the teams have worked hard to produce some really impressive progress in all six areas of our strategic priorities:
· Care Services - Hospice
· Care Service - Community
· Education and Research
· Awareness, Income Generation and Business development
You can read the full update document here and a really recommend you do! It is about you, your role, your team and our organisation and where they are all heading.
If you would like any further information or have any questions please don’t hesitate to get in touch with Karen Ashcroft.
Hellos and goodbyes
Welcome to our one new starter! If you fancy having a look at who they are then you can access staff profiles via Select HR.
Registered Nurse - Blue Team
IT Support Engineer
John also circulated an email about Jayne Highland’s plan to leave LOROS after 16 years in March to spend more time with her family. I am sure that you’ll agree, Jayne has been and continues to be an outstanding member of the team here at LOROS. Her dedication to the Hospice, to delivering on HR matters in a highly professional, fair and often compassionate way are without question. In particular throughout this most recent COVID-19 pandemic, Jayne has consistently gone above and beyond to make sure all HR matters are delivered on time and accurately – not an easy task when things have been changing so quickly. You will be very much missed Jayne.
Plans to recruit an Associate Director of Human Resources are in progress, with the lengthy handover period being crucial to a smooth transition.
Annual LOROS Lecture – ‘A Good Death in Dementia’
The annual LOROS lecture is open to anyone working with people affected by dementia, including health and social care staff and students, care home and domiciliary care staff, volunteers and the public.
Guest speaker Karen Harrison-Dening has a passion for making life with advanced dementia as good as possible for the person living with it and for their family.
Please join us for this insightful and inspiring afternoon session. Further details and how to book will be circulated shortly.
Natalie Ayton, Research Nurse, featured at MND conference
Well done to Natalie Ayton, Research Nurse who submitted an abstract to the MND conference. Natalie was required to follow up with an explanatory video which can be viewed below. Congratulations Natalie on a great piece of work and for flying the LOROS flag. You can view the presentation below and you can view the poster here.
A thank you from the Clinical Research Network (CRN) East Midlands
Our Research Team and delivery staff have received a thank you from the Clinical Research Network (CRN) East Midlands. The letter is to recognise the hard work and dedication that has gone into the delivery of vital studies, and to ensure that staff involved are aware of how much the CRN value the ongoing efforts to support studies. You can read the letter here.
For You – Wellbeing, HR and personal development
Carol service for staff
We may be out of the Hospice more than we’d like, but our wonderful chaplaincy team want to make sure we don’t miss out on a great LOROS Christmas tradition. They plan to hold a carol service similar to our usual one which will be filmed and shared to all staff later this month. There will be carols, readings as well as a few prayers. They are encouraging everyone to grab a cup of tea and a mince pie and get involved from home.
Staff Networks update
LOROS launched the Staff Network Group meeting on the 27th October 2020, with the view to engaging with staff across the Hospice to enhance communication and develop initiatives that endorse a culture of respect, support the development of best practice and be a sounding board to improving services.
At the meeting a number of staff raised questions about:
1. The Culture Champions roles and remit?
2. The purpose of the Staff Network group, the involvement required and its existence?
3. How the group will ensure engagement from staff across the Hospice?
4. The opportunity for staff to attend and give the time to participate in projects?
John Knight and Jo Kavanagh kindly attended the last half hour of the meeting, which provided the group with the opportunity to gain answers on some of the questions raised. However, some questions were left unanswered and plans moving forward were unclear. We have been mindful about this, hence this communication on the progress to date.
John Knight, Jo Kavanagh and Liz McIntyre have since met to discuss the queries raised by staff and the possible options moving forward. The decision has been that a meeting will be organised in the New Year, outlining the proposal for driving forward the Cultural Champions and Staff Network initiatives. An email will be communicated to staff across the Hospice inviting them to the next meeting. The purpose of the meeting will be to outline the proposed plans to progress the initiatives for LOROS.
In the meantime, if you have any queries or wish to discuss, please do not hesitate to contact John, Jo or Liz.
Freedom to Speak Up Guardian
David Lindley, Trustee would like to remind staff of this new role for LOROS:
“I am delighted to have been asked to be the first LOROS Freedom to Speak Up Guardian. Whilst this title sounds a bit of a mouthful the idea is simple - to provide another route for you to raise your concerns. This is not to bypass your line manager but it is to give an alternative route if you feel unable to raise your concerns with them, or other senior colleagues, and I will ensure you receive a response. If you feel I can help contact me confidentially on the following email FreedomToSpeakUp@loros.co.uk.”
This short video provides an overview of the role.
Fancy a change or a new challenge? You can view all the latest LOROS vacancies and new opportunities on the website. Lots of us aren’t in the Hospice at the moment so won’t be seeing the jobs on notice boards around the Hospice so we want to make sure you don’t miss out.
LOROS education and courses
If you are looking to improve your knowledge and skills then visit the LOROS education pages of our website to have a browse of upcoming courses.
It is important to keep up to date with your clinical mandatory training; speak to one of the wonderful practice development team for upcoming dates.
The Heads of Departments have recently focussed on tackling the challenges of remote leadership and have come up with several ideas to help both teams and managers. These including keeping the connection to LOROS and promoting mental wellbeing by physically coming into the building and creating a space for HoDs and team members safely and informally catch-up.
At the Board meeting held on 23rd November, our four new trustees were formerly elected onto the Board. They are:
· Graham Smith – Former owner/director of Kirby and West
· Kate Bradley – A background in HR expertise having previously worked for University of Leicester as Director of Human Resources
· Louisa Poole – Accountant/Finance Director at Spirit Health Group
· Becky O’Brien - Becky is responsible for the compliance with regulatory requirements of the CQC within UHL
David Lindley has also re-joined the Board as a Trustee after a year off.
The Board also reviewed the recent updated Risk Register and the annually published HR stats.
With the poly-tunnel nearing completion, it has been confirmed the students from Brooksby College will be supporting patients and staff with growing of vegetables over the coming year.
Team Spotlight – Social Work team
Our Social Work team have written a really interesting and detailed breakdown of who is who in the team and what their roles involve. Grab a cuppa and have a nosy below.
Katy Di-Lena – Social Worker
The social work role is varied at LOROS. As a palliative care social worker, the role is very specialist and it often involves thinking outside the box. Examples of the types of things I do include supporting the wider multi-disciplinary team with advice on safeguarding concerns, deciding when a referral is needed to the local authority and supporting with chairing and contributing to safeguarding adults meetings.
I also support the wider multi-disciplinary team with advice and expertise on The Mental Capacity Act (2005) and DoLs (The Deprivation of Liberty Safeguards) ensuring best practice is promoted in this area and that a patient’s right to liberty is not compromised and that we are always working in the patient's best interests.
Other examples of day to day activities include, supporting with complex discharge planning, housing concerns, welfare benefits and advocacy. I work very closely with the Safeguarding Lead, Sarah Cassie, and Louise Boulter, Social Work Assistant, as well as our Enablement Administrator Libby Dickson who all contribute to running the social work service!
Sarah Cassie – Safeguarding Lead
As the designated safeguarding lead for LOROS, I am here to act as the main source of support, advice and expertise for safeguarding.
· Advise and support the senior team in developing and establishing LOROS' approach to safeguarding.
· Play a lead role in maintaining and reviewing LOROS' plan for safeguarding.
· Co-ordinate the distribution of policies, procedures and safeguarding resources throughout the organisation.
· Advise on training needs and development, providing training where appropriate.
· Provide safeguarding advice and support to staff and volunteers.
· In conjunction with the social work team, manage safeguarding concerns, allegations or incidents reported.
· In conjunction with social work team, manage referrals to key safeguarding agencies (e.g. social services or police) of any incidents or allegations of abuse and harm.
Louise Boulter - LOROS Social Work Assistant
I support the LOROS Social Worker. I am in contact with patients and their families, sometimes with specific tasks for example, supporting with benefits and/or grant applications, at other times it is just to make contact to see if they need and help or support with a range of social concerns.
I have previously assisted with signposting or referring to other services, support groups, agencies or charities both locally and nationally. I can provide some very basic financial signposting. I liaise with the wider multidisciplinary team at LOROS. I complete benefit applications on the patient’s behalf with their consent and liaise with the Department of Works and Pensions.
Katy and I work closely with both the LOROS Enablement and Discharge teams. In the social work team, we often deal with safeguarding, mental capacity and DoLs concerns. It is part of my role to be aware of this and share any concerns I have with the Safeguarding Lead and Social Worker.
Each of our cases are very much patient/carer/family specific and no two patients have the same needs/problems or concerns. Sometimes, these problems or worries can be causing the patient or family members a lot of distress during an already distressing time. I often support patients and families to apply for financial grants, this can be a complex process where my role helps to take the pressure of the patients and families.
Libby Dickson - Safeguarding/Enablement Team Administrator
I provide administrative support for the Safeguarding Lead, Social Work team, physios and occupational therapists. My role can vary because of the different roles I cover. As an administrator, I deal with many calls and queries from transferring calls to the appropriate team to communicating verbally in a sensitive manner to patients, their relatives/carers.
One of the main duties of my job is using SystmOne and inputting referrals for the team, these are internal referrals as we rarely receive any referrals from external organisations. I coordinate Enablement Outpatient clinics including booking appointments with patients and maintaining ledgers on SystmOne.
I facilitate meetings by producing agendas and other relevant documents, as well as taking accurate minutes, this is vital for meetings regarding a safeguarding concern for a patient. Recently, I have helped with raising awareness for the National Safeguarding Adults Week by producing a board with information on safeguarding adults in the pandemic, types of abuse, who to contact if you have any safeguarding concerns about an individual and other information on safeguarding. To help with my role I am a Safeguarding Champion and a Mental Health First Aider.
We’d love to hear what all your department and team is up to. Please do have a think in your next team or project meeting whether you can share what you are up to – we’d can’t wait to hear about it! Please email firstname.lastname@example.org with your spotlight.
We’d love to hear what all your department and team is up to. Please do have a think in your next team or project meeting whether you can share what you are up to – we’d can’t wait to hear about it! Please email email@example.com with your spotlight.
Heads of Department meeting – in brief
Here are the highlights from the HoDs meeting held on 1st December.
Defibrillator on site
The Joe Humphries Memorial trust has funded a defibrillator that will be placed installed on the external wall outside the chapel.
All teams, both clinical and non-clinical gave details updates on their current ways of working as well as sharing new projects and service improvements. Please see the full minutes circulated by Rebecca Stevens on Friday 4th December to find out more.
Naomi Lunn advised if an agreement with the EU is not reached then contracts with companies outside of the EU will need to be reviewed, if an agreement is reached this will not be a problem. Please advise Naomi of any companies that the Hospice may use to transfer personal data outside of the EU so she can then make contact with these asking what procedures they have in place.
LOROS Matters returns!
The 12th issue of LOROS Matters will be mailed to all supporters (approx. 70,000 people) in May. We will go into production in the New Year, with a deadline of early March for content.
This issue will heavily focus on how the Hospice responded and stepped up to COVID-19, showcase the difference we continued to make throughout, the financial impact and looking to the future.
Hospice pin board deadlines
The dates and deadlines for 2021’s Hospice Pin Boards have been added below. If you have anything in the pipeline then let me know – it’s never too early to give me the heads up!
Please email firstname.lastname@example.org anything you would like to go into the Pin Board.
Tues 5th Jan
Mon 11th Jan
Tues 26th Jan
Mon 1st Feb
Tues 23rd Feb
Mon 1st Mar
Tues 30th Mar
Mon 5th Apr
Tues 27th Apr
Mon 3rd May
Tues 1st Jun
Mon 7th Jun
Tues 29th June
Mon 5th July
Tues 27th Jul
Mon 2nd Aug
Tues 31st Aug
Mon 6th Sept
Tues 28th Sept
Mon 4th Oct
Tues 26th Oct
Mon 1st Nov
Tues 30th Nov
Mon 6th Dec