Information for visitors

Since receiving news of the coronavirus outbreak, we have followed all UK Government and Public Health England guidelines and best practice to ensure everyone at the Hospice and across our other sites are protected as much as possible.

Our main priority will always be keeping our patients, their relatives, friends, our staff, volunteers and the wider community safe.

To do this, and with immediate effect, we are putting some additional measures in place including amended visiting. You can read our full Coronavirus guidance regarding visiting the hospice here.

Visiting times

It is important to us that all patients are comfortable and happy with visiting arrangements.

LOROS generally welcomes visitors at any time. In practice, however, most visitors come between 10am and 10pm. Outside of these hours we ask that only close family members visit.

All visitors will be asked to sign in at main reception and to use the hand gel provided. New visitors will be escorted to the ward by a volunteer and will be asked to wait in the social area while they check the patient is able to accept visitors.

Sometimes patients may need to limit their visitors, especially when very tired – rest can be very important. Please do not be disappointed if this happens.

We acknowledge and respect that in many communities and cultures it is customary for extended families and friends to visit the sick and dying. Where a large group of people (who aren’t immediate family) would like to visit at the same time, this should be agreed in advance with a member of staff so that arrangements can be made to reduce any effect on other patients.

As a visitor to the ward, please ensure you wash your hands on entering and leaving this area to reduce the risk of infection to patients and visitors.

If you have experienced vomiting, diarrhoea or flu symptoms within the previous 48 hours, please do not visit.

Our pledge to patients and families is to treat them with dignity and respect at all times. Our staff and volunteers deserve this in return. During your visit please respect all staff, volunteers, patients and other visitors. Abuse or aggression of any kind will not be tolerated and you will be asked to leave the premises.

Information for visitors

Travelling and parking
Patient and family car parking is available at the front of the Hospice and there is additional parking for visitors to the rear of the site. There is also a patient drop off and collection point available to the front of the Hospice.

LOROS operates a 5mph speed limit, and the main car park to the side of the Hospice operates a one-way system. Vehicles and their contents are parked entirely at the owners risk.

LOROS has a travel plan which you can access here. This details the various forms of transport to help you get to and from the Hospice site.

On arrival
All visitors and relatives should sign in and out of the visitors book at Main Reception. For your safety and that of our staff, CCTV operates within the building and its grounds. Toilets for visitors are situated on the main corridor leading to the Inpatient Ward and near to the Outpatients booking in desk. Baby changing is available in the Ritual Ablutions room near the Chapel, the ladies toilet near the ward and in the ladies and gents toilets near outpatients.

LOROS operates a strict no smoking policy within its buildings and grounds. There is a designated smoking and vaping area, please ask at Reception for the location of this. For their own safety, children must have adult supervision at all times. There is a dedicated children’s play room with toys in the Social Area.

LOROS has a pond located to the side of the Main Reception, and two balancing ponds, one to the rear of the Hospice and one to the side of the Professional Development Centre in the rear car park.

Mobile phones may be used within the hospice, however please consider other patients and visitors and make your calls away from patient areas if possible.

In the event of the fire alarm sounding your host or a member of the nursing team will advise of what actions to take. Please be aware that any open doors will automatically close when the fire alarm sounds.

Any accident or incident should be reported to your host or the Nurse In Charge on the ward. If you feel unwell at any time, please tell a member of staff who will call for a first aider.

If you require assistance whilst at LOROS please speak to a member of the nursing team or contact the Facilities & Operations Manager.

Other useful information

There is a snack bar in the social area where you can purchase food and drinks. This is usually open from 9am–7pm.

For visitors staying overnight in the relatives’ suite and wishing to purchase food please see the hospitality assistant.

There is a shop in the reception area where you can purchase a selection of snacks, cold drinks, small gifts, cards and newspapers. This is usually open from 9am–7pm.

Toilets for visitors are situated on the main corridor leading to the ward. A baby changing facility is situated in the ladies’ toilet in the main corridor. There are also toilets near to the Frizelle rooms.

If you require assistance while at LOROS please speak to a member of the nursing team or contact the operations manager.

Mobile phones may be used within the Hospice; however, please consider other patients and visitors and make your call away from patient areas if possible.

Cultural and religious provision

LOROS acknowledges the many different diverse faith communities in Leicester, Leicestershire and Rutland.

We try and make every effort to ensure that patients’ and families’ religious and spiritual needs are met while they are under our care.

LOROS has a Spiritual Care Chaplaincy Team which offers spiritual and religious support to families of all faiths and those who have none.The team has chaplains representing the main faiths in Leicester - Christianity, Islam, Hindu, Sikh and we can arrange for representative of a number of other faiths to visit if required.

The following facilities are available at LOROS:

Prayer room/quiet room

This room is for anyone to use for praying and to have some quiet reflection time. It is open 24 hours a day.

Ritual washing facilities

Ritual washing facilities, before prayers, are available for those that need them, for example Wudu for people from the Islamic faith.

Religious artefacts

In the cabinet outside the prayer room there are religious artefacts of some of the faiths practised in our local community, as well as holy books and CDs. These are available for patients and families to use.

Please ask a member of staff if you have any questions about the above.