Workshop:
Dealing with Challenging Conversations for Support Workers

Date and time

23rd February, 2021

Duration: 3 hours 13.30 – 16.30

Cost

£50 per person

Venue

LOROS, Groby Road, Lecester, LE3 9QE
LOROS
Groby Road
Lecester
LE3 9QE

About this workshop

The session will include: • Listening and questioning skills-good practice tips and hints • Blocking behaviours-what stops a conversation • Dealing with challenging questions at the end of life • Having open honest discussions about serious illness

The session aims to: • Enhanced communication skills • Increased confidence and skills to answer challenging questions from patients and their carers • Basic strategies for dealing with challenging conversations at the end of life • An opportunity to rehearse skills in a safe and supportive environment

Suitable for

Residential and nursing home care staff/ Healthcare assistants and support workers in other settings.


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