Workshop:
Communication Skills on the Frontline - finding the words

Date and time

4th February, 2021

Duration: 3 hours - 13.30 – 16.30

Cost

£50 per person

Venue

LOROS, Groby Road, Lecester, LE3 9QE
LOROS
Groby Road
Lecester
LE3 9QE

About this workshop

The interactive nature of the session will include group discussion, practical activities and direct teaching covering the following topics: • Skills which facilitate good communication • Behaviours which block good communication • Challenging situations– how best to respond This session aims to: • Increase awareness of personal communication style. • Enhance skills in verbal and non-verbal communication • Increase confidence in dealing with distressed or angry individuals

Suitable for

Non-clinical support staff such as volunteers, secretarial, clerical or administrative personnel, domestic and catering staff, porters and maintenance staff from hospitals, community, hospices, care homes or local authorities.


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