Breaking Bad News (including over the telephone)
Date and time
VenueNot Applicable Not Applicable
About this course
Conversations around breaking bad news can be particularly difficult and stressful in nature. This session is designed to equip frontline staff with the tools and skills to handle telephone calls or face to face meeting with patients and their families/carer appropriately and with clarity and compassion.
This session will be delivered using our ECHO (Extension of Community Healthcare Outcomes) technology. ECHO is a recognised and secure teleconferencing method of delivery using ECHO Zoom software and will require delegates to simply click onto a link that will be sent to them via E mail to attend the session. The only requirement that delegates will need is a device that has a camera and microphone such as a computer, laptop, iPad, iPhone or smart phone.