Short Course:
Advanced Communication Skills Training (various dates available)

Date and time

- 21st & 22nd May
- 17th & 18th June
- 3rd & 4th July
- 13th & 14th August
- 25th & 26th September
- 23rd & 24th October

9.15am - 5.15pm both days (finish time is approx)


£395 - 2 days (includes lunch)

£315 - Early booking cost (if booked and paid for 6 weeks prior to course date)


LOROS Hospice, Groby Road, Leicester, LE3 9QE
LOROS Hospice
Groby Road

About this course

Eligibility: Registered Staff who can demonstrate prior learning in communication skills

Duration: 2 days


This is an intensive, experiential, learner centred course where participants work with two facilitators on areas of communication they personally find challenging when caring for people. Trained actors simulate patients/relatives/colleagues in role-play, but the background to the medical history and presenting problem is provided by each learner. Specific learning for each individual will be elicited and how their communication challenge is addressed will be individually tailored. Individual elements of the programme are based on the evidence of the approaches which have been shown to create the most potential to affect behaviour changes with regards to communication.

This is an experiential course which uses role play and trained actors to simulate the part of patients/carers and colleagues. Learners are expected to participate in all sessions and give developmental feedback to their peers. Participants will only be expected to play themselves in the communication challenge they have selected. There is a certificate of completion.

Learning outcomes:

  • To increase awareness of your communication skills and style
  • To understand and apply helpful communication skills
  • To explore strategies and skills to enhance your ability to elicit and respond to patients concerns
  • To explore how to deal more effectively with difficult communication situations
  • To be able to critically appraise the research concerning health and social care professionals' communication skills
  • To be able to demonstrate the assessment skills required to facilitate patients expression of their concerns
  • To reflect upon and critically appraise your own communication skills
  • To examine the communication skills and strategies required to handle difficult situations

Suitable for

Registered Staff who can demonstrate prior learning in communication skills

How to register

Please contact the Education Department on 0116 2318455 or e-mail for information. A purchase order number is required to book a place.

Download a booking form

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