How can I access my personal data that LOROS holds about me?
Under the Data Protection Act 2018, you have the right to know whether LOROS holds any data about you, and a right to request a copy of that personal data. This is called a Subject Access Request (SAR).
Our online form is designed to assist you in the process of making a request for that information, and we recommend that you use it as it will ensure we have the relevant information and therefore speed the process up. However, it is not mandatory and we will respond to requests made in other formats.
In certain circumstances, exemptions may apply and we may be unable to let you have a copy of the information (for example if it is required for criminal proceedings). If an exemption under the Data Protection Act 2018 does apply, we will let you know what; why; and what you should do if you are not happy with our decision.
When will LOROS respond to the request?
We have up to one calendar month from the day after we receive your request to respond. In some cases, this period can be extended. We will let you know if this is the case. We are committed to acknowledge all the requests we receive.
What do you need to be able to respond?
In order to process your request, we need to see proof of your identity. This is to ensure we do not give out personal data to people who are not the data subject.
If you are applying for personal data on behalf of another person, we will need to see written authorisation from them. If you hold a power of attorney or parental rights for the person then we will need to see a copy of the relevant form.
How can I submit this SAR?
You can complete our online SAR form here, or you can print and complete this form and send it via post or email to:
You can also call the hospice on 0116 231 3771 or come in and visit us. Although we would prefer you to fill in a form so that we can ensure we have all the information we need to process your request, you are still entitled to make your request via other means, or ask us for help in completing the form.