Quality Accounts
Quality Accounts are annual reports to the public from providers of NHS healthcare about the quality of services they deliver. The public, patients and others with an interest will use a Quality Account to gain a high level understanding of the quality of LOROS as a whole, to see what we do well, where we need to improve, and to understand what we are doing to achieve improvement in quality. Quality Accounts:
- demonstrate accountability to the public for the quality of services we deliver;
- enable us to review our services, decide and show where we are doing well, but also where improvement is required;
- enable us to demonstrate what improvements we plan to make;
- provide information on the quality of our services to patients and the public; and
- demonstrate how we involve and respond to feedback from patients and the public, as well as other stakeholders.
Adapted from DoH Quality Accounts Toolkit.
A copy of LOROS' Annual Quality Account can be downloaded from the Additional Documents menu.
© 2007 LOROS